COVID-19 and Water
We have been intensely monitoring the spread of the coronavirus (COVID-19) outbreak over the last few weeks and have been following the guidelines set by the Center for Disease Control & Prevention (CDC), as well as those set by our state and local health authorities.
During this time of unprecedented challenges, please know that we are prioritizing three things:
- Protecting the health and well-being of our customers and employees
- Supporting our health officials and fellow government leaders as they work to contain the virus
- Ensuring the provision of essential services for our customers.
During this crisis we are suspending visits by the general public to the local Jersey City Municipal Utilities Authority and to the SUEZ Offices, therefore customers who typically pay bills in person must either use the website www.mysuezwater.com, pay-by-phone or pay by mail. NO ONE’S water will be shutoff due to non-payment during this difficult time. If needed, customers will have the opportunity to enter into a payment plan consisting of monthly installments which can be extended until the end of the year. SUEZ our water operator, will also be suspending all customer field service appointments, including in-person meter readings until further notice. Field staff and contractors will only perform emergency or critical work including ongoing infrastructure repair and replacement work, with minimal isolated water service affects while new water lines are placed into service. The critical importance of having water available is even more heightened during this crisis as washing hands often is one of the most important things we can all do to ensure health and safety. Please be assured that our teams are working around the clock to ensure the continuity of service across our operations. We value the trust you instill in us and we take it incredibly seriously.
We understand that customers may have questions regarding water service, water quality and financial hardships during this time. We’ve developed some common questions and answers to address these topics.
COVID-19 and Water Frequently Asked Questions