Residential Customers

Residential Customers

Veolia Customer Service

800-575-4433

Notice of Transition to Monthly Billing

Beginning in January 2023, the Jersey City Municipal Utilities Authority (JCMUA) and Veolia will transition customers who are currently billed on a quarterly basis to monthly billing.
Monthly billing helps customers more efficiently manage household finances and budgets. It also provides customers with more frequent and timely information about their water and sewer usage. Additionally, monthly billing will allow for quicker detection of water leaks, which can result in direct cost savings for JCMUA customers.
Learn More

Pay Online

Visit the My Account page to make electronic payments using your checking/money market account, debit card, or credit card. JCMUA accepts MasterCard, VISA, and Discover.

Login My Account

Pay by Mail

Mail check or money order directly to:

Jersey City Municipal Utilities Authority
P. O. BOX 40114
Newark, NJ 07101-4001

Payment Centers

Please call Payment Centers before arrival.

Payment Center List

BOC Meetings

Board of Commissioners provides and approves extensive information regarding the activities and progress for Jersey City’s Municipal Utilities Authority

Public Hearing Notices

Over the past 10 years performed in meetings or hearings that are open to the public.

View Upcoming Public Meetings

Public Financial Reports

Our Financial Reports provide the people of Jersey City with a comprehensive view of the finances, obligations and commitments.

Minutes & Resolutions

Meeting minutes describe actions taken during a meeting, while a resolution describes actions that a corporation’s board of directors have authorized.

Residential Programs

Lead Replacement Incentive Program

Beginning in February 2022, all residents with known lead service lines will receive a certified letter notifying them that they currently have a lead service line that will be replaced. Look up your address here: https://www.leadfreejc.com/

Jersey City MUA expects to replace over 1,000 lead service lines per year. Properties will be prioritized based on factors including but not limited to the targeting of known lead service lines, lead service line replacement for disadvantaged consumers and populations most sensitive to the effects of lead, in accordance with federal regulations.

​All properties with known lead services lines will automatically be scheduled for replacement over the next 10 years. If you have questions or concerns, call JCMUA’s dedicated customer support line at (201) 365-6189 or email leadfreejc@jcmua.com

Explore Lead Replacement Incentive Program

Sewer Abatement Guidelines

YEARLY RENEWAL OF SEWERAGE ABATEMENTS

The Jersey City Municipal Utilities Authority resolution of January 20, 1983 states that all sewerage abatements must be reviewed, resubmitted, and approved every year. Abatement applications must be completed in full with the appropriate fees paid. No abatements will be renewed until the application and requested material is received and a facility inspection is performed.

PLEASE DO NOT SEND CHECKS TO SUEZ WATER JERSEY CITY. All applications must be completed online via the portal in the link below. Please include a copy of a recent water and sewer bill.

If there are any changes made at your facility, they must be reported in the application.

Failure to complete the application and pay fees will result in loss of your partial sewerage abatement. If there are any questions, please contact Ryan Slager directly by contacting: 201-432-1150.

Begin Sewer Abatement Application

Rain Barrel Collection Program

A rain barrel is a container that collects and stores rain water that drains from your roof and gutters. The Jersey City Municipal Utilities Authority in partnership with the Jersey City Environmental Commission is offering rain barrels free of charge for Jersey City residents.

Begin Request for Rain Barrel Collection

Residential FAQs

Why does my bill change from month to month?

Your bill may change month to month because it is calculated based off consumption.

Why is my bill so high?

Your bill may be high due to excess consumption or there may be a leak in your service somewhere. Please contact your trusted licensed plumber

Can I pay my bill online or over the phone?

Yes, visit jcmua.com and click the “residential customers” tab, to pay your bill online.

Can I pay my bill with a credit card?

Yes, credit cards are a payment option along with debit and ATM cards.

Why is my bill estimated?

Your bill may be estimated due to multiple reasons (IE: Faulty Meter.) Please contact Veolia.

How can I lower my bill and conserve water?

You can lower your bill by being mindful of consumption (IE: turn off faucet while brushing teeth.) You can also purchase high efficiency fixtures.

I will be away temporarily. What should I do?

Winterize any external spigots as they can be subject to freezing in your absence. Also, make sure there is no running faucets in the house.

Can I obtain a bill history or a duplicate bill for my account?

Please contact Veolia to obtain bill history or a duplicate bill.

How can I change my mailing address?

Please contact Veolia to change your mailing address.

Need more info? Check out our most frequently asked questions.

What should I do if my pipes freeze?

You need to find your main water supply valve. If you don’t know where it is, call your utility company’s emergency line for assistance locating it. Then it’s best to call a professional plumber.

How do I prevent my pipes from freezing?

You can’t control the weather, but you can take precautions to winterize your home and drastically reduce the chances of your pipes freezing. Seal up cracks in exterior walls. Add insulation to unheated interior spaces. Open cabinets under sinks. Insulate the pipes. Keep your home heated

How do I check for leaks?

Turn off all the faucets in your home and check the water meter. If the meter is still running, you have a water leak. Although you may not see a change right away in the water meter reading, check again after a couple of hours and compare the readings. If the water meter moved, you may be having a slow-moving leak.

Who is responsible for my water and sewer service lines?

In Jersey City, NJ the home/building owner is always responsible for the water or sewer service lines (or pipes) from the inside of the House or Building up to and including the service lines’ connection (or pipes) onto the city’s main line (pipe).

Rules & Regulations

Got a question?
No problem.

If you would like to know more, or have any questions about our operations, feel free to contact us at (201) 432-1150.

Customer Service
General Inquiry
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About Veolia Solutions

How do I pay my bill online?

Create an online account today and manage all of your water service needs instantly!

How do I create my own Veolia account?

Take advantage of convenient features that will simplify your life, like Paperless Billing, Direct Debit, and more.  Need to create a new account?

Do I need to link my bank account?

Pay by credit/debit/ATM card or transfer funds from your checking/savings account  A convenience fee may apply to this service.  Learn more

How do I track my water usage?

The method by which the water meter is read varies depending on your location, the age of the meter, and the type of meter. The latest technologies allow us to read meters via radio frequency which can be done by walking or driving by the structure. We are moving towards reading via tower collection in some areas as well. However, there are still meters that are read from devices outside the structure that are either viewed or touched to obtain the reading. There are also meters that do not have a reading device at all. These meters are read by viewing and recording the reading from the meter’s register.

Managing Your Account

Where do I find my balance online?

Please sign in to your My Account page to view your current balance.

How do I enable the Veolia Alexa feature?

Open the Alexa App and search for the Veolia skill and add it to your smart device.  Next, link your Veolia web account to Alexa.  Open the Veolia skill and select ENABLE in the top right corner to link your account.  You will be directed to the Veolia site where you will enter your username & password then click Authorize.

How do I cancel my account?

If you have multiple water accounts associated with your online account and you wish to remove one or more accounts on your web profile, please contact our Customer Service Center.